When you stay at a hotel and the service isn’t up to your standards, you expect to be able to speak with someone about it. Unfortunately, that doesn’t always happen. Sometimes, staff will insist that nothing can be done in order to avoid having to refund your money or give you another room in another part of the hotel. This means you can’t stay where you are, but you also don’t have a room in which to move either. If this has happened to you, you are not alone, but you are not powerless. Learn what you can do if the hotel refuses to return your money and avoid being saddled with an expensive hotel bill you didn’t mean to pay!
If you are rejected a refund, you may be eligible to sue for that expense. The Federal Trade Commission Fair Credit Billing Act (FTC) offers some protection for consumers who have been denied refunds for services that they have not used or never agreed to purchase. If the hotel has violated the FTC Act, then you can file a lawsuit against them. The first step is to check if you have a case. You may be out of luck if the hotel refuses to return your money because you cancelled too late. If, on the other hand, the hotel refuses to reimburse your money for any other reason, they may be held accountable for your losses. Hotels can be held liable in three ways for failing to repay clients’ money: breach of contract, quantum meruit, and conversion. In order to win one of these cases, you must prove that the hotel owes you money or property based on some kind of agreement or promise.
The first thing that you should do is gather all of your documentation. This includes the original confirmation email, any emails that you sent back and forth with the hotel, the phone call recording if you can get your hands on it, and any written correspondence from the hotel. After gathering all of your possessions, draft a letter requesting a full refund due to the events of your stay. Demand letters are a formal way of requesting something from someone or a company who owes you money. The letter will typically be in writing and detail the amount owed, what it is for, how much time they have to pay, and what will happen if they don’t comply.
If the demand letter doesn’t resolve your situation, you may want to consider hiring an attorney. There are many different legal options available when someone owes you money. Before taking any action, you should consult with an experienced attorney in this field. It is recommended that you should not sign any agreement that offers less than what you believe you are owed. Finally, most businesses only issue refunds under certain conditions, so it’s crucial to understand the terms of service before making a purchase.